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INSURANCE

AVA Service Assistant

AVA turns insurance communication into a smart, scalable system.

AVA is an AI-powered assistant that handles phone, email, and messenger inquiries across channels – identifying intent, triggering tasks, and escalating to humans when needed.

Human

Insurance agents face an overwhelming number of daily interactions across phone, email, and chat – often unstructured and handled manually. This leads to slow response times, dropped requests, and unclear responsibilities. A central, intelligent solution was needed to regain control.

Made

AVA unifies incoming channels, understands customer intent in real time, and initiates follow-up actions – automatically. Using a human-in-the-loop logic, complex cases are seamlessly handed off to advisors. The result: streamlined workflows, measurable quality, and more time for real consultation.

Digital

Design, Svelte, SvelteKit, LangChain4j, Tailwind.

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